Refund policy

RETURNS POLICY

We hope you are satisfied with your purchase. However, should you wish to return one or more items, Fumagalli 1891, in compliance with Legislative Decree 206/2005, known as the "Consumer Code," as amended by Legislative Decree 21/2014, offers you the option to return the purchased product without the obligation to provide a reason, within 30 days from the date of delivery of the order.

To exercise your right of withdrawal, please complete the return form included in the package and send it to the following address: customer service shop@fumagalli1891.it.

ITALY
Returns for orders placed within Italy are free of charge. Please contact our customer service at shop@fumagalli1891.it to receive all necessary information and the shipping label, which must be handed over to the courier along with the package.

INTERNATIONAL
For international returns, shipping costs are the responsibility of the customer, including custom fees, duties and import VAT. Additionally, you will be held liable in the event of loss or damage to the products during transit.

CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL

Right of Withdrawal
Our esteemed clients may exercise their right to withdraw from a purchase within thirty (30) days from the date of receipt of the products, in accordance with the procedures outlined herein.

Conditions for Return
To ensure a return is accepted, the following requirements must be meticulously observed:

  • Products must not have been worn, used, or laundered, and must be free from any fragrance, scent, or other signs of use
  • All original tags must remain intact and affixed to the product.
  • Products must be returned in their original packaging, including all accompanying accessories and documentation.
  • Returns must be handed over to the courier within fourteen (14) days of notifying us of the decision to withdraw.
  • Products must not be damaged or altered in any manner that would compromise their commercial resale as new.

Inspection and Refund
All returned items are subject to a careful quality inspection upon receipt.

In accordance with Article 57(2) of Legislative Decree No. 206/2005 (Italian Consumer Code), the consumer is liable for any diminution in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product. Items with persistent odours, perfumes, or evident signs of use are considered to have diminished in value and may affect eligibility for a full refund.

Should a returned item not comply with the conditions outlined above, our Customer Service team will reach out to discuss the next steps. In such circumstances, Fumagalli reserves the right to:

  • issue a partial refund, proportionate to the identified diminution in value; or
  • decline a refund, should the items no longer be commercially resalable as new.

Return of Non-Conforming Items
If a return is not accepted, clients may opt to have the products returned to them at their own expense, according to instructions provided by our Customer Service.

Should the client decline to receive the items, Fumagalli reserves the right to retain the products, with no refund due.

Fumagalli 1891 assumes no responsibility for products returned in error or items left inside the packaging.

REFUND TIMEFRAMES AND METHODS

Once the return has been received and it has been verified that all conditions have been met, you will receive an email confirming the acceptance of the return. Fumagalli 1891 will process the full refund within fourteen (14) days from the date it was informed of your decision to withdraw, provided the withdrawal complies with the conditions outlined above.

CONDITIONS FOR PRODUCT EXCHANGES

In certain cases, you may request to exchange the purchased products for others of the same model but in different sizes and/or colors:

  • Exchanges will only be possible if the requested products are available in Fumagalli’s warehouses.
  • If the requested products are not available, Fumagalli 1891 will proceed with a refund for the originally purchased product.
  • If the requested products are available, you will receive an email confirming the shipment of the replacement products. Shipping will occur within thirty (30) business days from the receipt of your exchange request.

Shipping costs for replacement products will be covered by Fumagalli 1891.
No refunds or additional charges will be applied for any price differences between the purchased product and the replacement product.

For international returns, exchanges are not permitted. In such cases, you will need to place a new order for the desired product.

NON-CONFORMING ORDERS

If you receive an order that does not match your original purchase, please contact Fumagalli 1891 customer service at shop@fumagalli1891.it within 24 hours of receiving the order.