We want you to be fully satisfied with your purchase. If you are not satisfied with your purchase, you have 14 days from the date on your receipt to request a full refund of the purchased price.
You can exercise the right of withdrawal by completing the model of the returns you find inside the package at: customer service firstname.lastname@example.org
Once the withdrawal from the contract has been exercised, the products to be returned must be delivered within fourteen (14) days from the date on which you communicated your decision to withdraw from the contract.
- Conditions for exercising the right of withdrawal
The right of withdrawal is considered exercised correctly if the following conditions are fully met:
- the right of withdrawal must be regularly exercised within fourteen (14) days of receipt of the products following one of the methods indicated above;
- the products must not have been used, worn, washed;
- the identification tag must still be attached to the products with the disposable seal which is an integral part of the good;
- the products must be returned in their original packaging
- returned products must be delivered to the shipper within fourteen (14) days from when you notified the Fumagalli company of your decision to withdraw from the contract;
- the products must not be damaged.
If you have complied with all the required conditions, you will be reimbursed in full the price of the products purchased, remaining at your expense only the expenses of the shipment and will remain your responsibility in case of loss or damage to the products during transport.
- Verification of conformity of returned products
You will be contacted if your return cannot be accepted because it does not comply with the conditions set out in the previous paragraphs. In this case you can choose to have the purchased products at your expense. If you refuse this shipment, Fumagalli reserves the right to withhold the products and the amount corresponding to the purchase price of the products. The Seller assumes no responsibility for products returned by mistake or items forgotten in packages or returned products.
- Refund times and methods
After the Seller has received your return and checked that all the requirements have been met, you will receive an e-mail confirmation of acceptance of the return and Fumagalli1891 will proceed with the full refund, within fourteen (14) days from the date on which it came to knowledge of the exercise of your right of withdrawal, once verified that the withdrawal took place in compliance with the above conditions.
- Conditions for product changes
In some cases, as specified below, you will have the possibility to change the products purchased with others of the same model, having different sizes and / or colors. The change of products will be possible only if the products in the selected size and / or color are available at the Fumagalli warehouses.
In the event that the product or products selected for the change are not available at its warehouses, Fumagalli1891 will not be able to accept your change request and will therefore refund the price of the product or products originally purchased and not replaceable, in accordance with what provided for by the Consumer Code and in the manner described above.
In the event that the product or products selected for the exchange are available, Fumagalli1891 will be able to accept your change request and will therefore send you an e-mail confirming that the replacement products have been shipped. The shipment will take place in this case within thirty (30) working days from the date in which Fumagalli1891 will have become aware of your change request. The shipping costs of the replacement products will be borne by Fumagalli1891.
Where the price of the product purchased is lower or higher than the price of the product selected for the exchange, you will not be granted any refund and / or surcharge for the difference. It remains however that, as an alternative to the request to replace the product, you will be able to exercise your right of return.